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Some products will be delivered with the product box or sealing of packaging opened.
It's in order to check if there is any initial defect of the product and if there are any missing components.
We ask for your understanding.

if you want to get service,You will need to first send us the product in issue so we can process your claim.
In case you discover any defects in the product within 14 days from your purchase date: you may request for a return or replacement and the shipping cost will be paid by the seller.
For items that have passed the 14-day threshold: buyer will be responsible for the shipping cost/ repairs will be provided free-of-charge within 1 year from date of purchase/no returns / for items that were purchased over a year ago or that were damaged by the buyer, repairs can be requested but will be at the expense of the buyer.
* Items that were released from the Korean franchise carry worldwide warranty which may not have coverage in Singapore. In such case, you will need to send the item to Korea to get after-sales service.

If the selling price of a product exceeds $400, you have to pay a tariff and Handling Charge.
(Even when a discount coupon is used, you still have to pay a tariff and Handling Charge for the original price of the product)
For bundle delivery as well, if its price exceeds over $400, you have to pay a tariff.
The above tariffs must be paid by the buyer.

Policy Change: (Start date: 2019-07-03)

- {Parcel amount + DPC shipping cost + CIF value} GST S7% + Handling fee S $ 12.00

example:
> Parcel amount: SGD $ 396.00

> Shipping fee: SGD 16.90 $

> insurance fee: SGD 5.15 $

TOTAL: SGD $ 418.05
> GST (7%): SGD $ 29.26
> Handling fee: S $ 12.00
Total payment amount SGD $ 41.26