위메프플러스

Any change of mind from buyer's end
-Would like to change to other available products or does not want the item anymore.
-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.
-Provide picture of the item to seller end.
-Shipping fee will be incurred from buyer's end.


How to submit return or exchange from the buyer's end?
-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
-We will assess the claim issue with the provided picture and inform on the progress.

Submission of claims
-Any return of exchange of items will be applicable within 7 days upon receiving of the item.
-Please contact us first before submission of claims.


Any shortage of item or wrong item received
-Provide picture of the item contents within the parcel package.
-Provide picture of the parcel package with the delivery information.


Defective item issue
-Provide picture of the defective area of the received item.
-Provide video of the non-functioning of the product. (For electronic products)

Please take note for Singpost Normal Mail it will take 3 to 7 working days for delivery, provided no further delay at Singpost side, excluding weekend/PH.

If there is delay at Singpost side, it may take up to 3-4 weeks for delivery, this is out of our control.

If Singpost Normal Mail is not acceptable to you, please choose Registered Mail, this option has tracking number and delivery will take only 1 to 3 working days, excluding weekend/PH.

Please be aware that under Singpost Normal Mail, there is risk of lost mail and risk of mis-delivery to wrong address by Singpost Postman, since there is no tracking number available, Singpost will not accept any inquiry about your delivery under Singpost Normal Mail, if these is not acceptable to you, please choose Registered Mail.

Thanks for your understanding.